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BOOKING/DAMAGE DEPOSIT

A $500  deposit ( $750 for motorhomes) ( $1500 all boats) is required when making a reservation. No unit will be reserved until deposit has been received. Payment can be made by credit card ( Visa & Mastercard ) ,cash, cheque or wire transfer payable to "Eagle Ridge Holdings Ltd."

The booking deposit will remain as a damage deposit. The deposit will be refunded if the rv is returned on time, undamaged , clean ,equipment complete and holding tanks empty. Damage deposit will be refunded within 7 days of return of the rv unless damages caused by renter need to be completed. If there is any damage, the deposit will not be refunded until the repairs are completed.

 

RENTAL CONTRACT PAYMENT

Full payment of rental contract is required 30 days prior to pick up date. The booking / damage deposit is separate from the rental amount and not to be considered as part payment of rental contract. 

If payment is not received 30 days prior to pick up date, the reservation will be cancelled and the booking deposit will be forfeited. Payment can be made by credit card ( Visa & Mastercard ) ,cash , cheque or wire transfer payable  to "Eagle Ridge Holdings Ltd."

 

RENTAL UNITS 

Eagle Ridge Rentals makes every attempt possible to provide the best quality RVs. As rentals Units are out, Life can happen where RVs are in operable due to damaged or broken by Accidents, acts of nature, etc... Eagle Ridge at our discretion may have to replace or at last resort cancel a booking.  

CANCELLATION POLICY

If a booking is cancelled in the period shown, the amount payable to the renter is:

  • Over 30 days prior to pick up       FULL refund of the paid amount LESS 10%

  • 30 - 16 days prior to pick up         1/2 half of the rental amount

  • 15 days or less prior to pick up    None of the rental amount

 

PICK UP TIMES

Pick up or delivery times of units is between 1:00 – 4:00 pm on the first day of rental period, unless other arrangements are discussed. If the unit has been returned earlier by the previous renter, arrangements may be made for earlier pick up. Please allow for 1 hour for instructions, hookup and paperwork. Please note that sometimes the unexpected can and will happen to cause a late drop off / delivery or pick up. Please be courteous for our next guests.

 

RETURN TIMES

The unit MUST be returned by 11:00 am after the last day of rental period Late Fees will be assessed and charged accordingly from your damage deposit. We would ask that you the renter call or make arrangements 24 hours before return date to avoid any delays in returning the unit. There will be no refunds for early return.

 

OPERATION MANUAL

We supply an operations manual with each rental unit that describes the operation of the unit. The renter is responsible for reading the operation manual. If there is a problem with the operation of any component or not sure of the operation of the component, please contact us immediately by phone.

 

 

AWNING USAGE

Each unit is supplied with a roll-out awning for your enjoyment. Please be very careful when leaving the awning out when you're away from the campsite. It is strongly recommend rolling the awning up when going away or during the night. The awning is covered under insurance, but you will be responsible for the deductible, so use with caution.

 

CLEAN UP/ Lost Keys

  • Unit must be cleaned inside and out to avoid cleaning charges of $150.00 minimum.

  • If holding tanks are not emptied upon return, you will be charged $95.00 disposal fee.

  •  Lost Keys are charged $100.00 for replacement.

 

RENTAL PERIOD

Rental charges are based on the number of nights the unit is booked for.

 

REPAIRS

If any repairs are required while travelling, the renter can spend a maximum of $100 without notifying Eagle Ridge Rentals. The renter will be reimbursed for repairs upon return of the unit. Receipts must be submitted for reimbursement.

 

ACCIDENTS

If an accident occurs, a police report must be filled out. There is copy of the registration for the unit located in the operations manual. You are responsible for the RV while in your possession. Any / All damage tickets / fines/ etc... will be billed accordingly to the renter on the contract at cost plus 50% admin fee. 

 

INSURANCE

Each unit carries a $750 ( $750 for motorhomes) deductible on the insurance policy with SGI. The renter will be responsible for the deductible in the event of any accident. Eagle Ridge Holdings Ltd. carries a $200,000 liability in the event of any serious accident. The insurance policy covers the rental unit only and does not cover any personal belongings, nor personal coverage. The motorhome windshield is not covered under our insurance and you will be responsible for any serious damage. Cost of replacement of windshield is $450 so we recommend you purchase our $0 deductible package for $75.

 

ELECTRICAL POWER

We strongly recommend a campsite with electrical service. We will ensure that your battery is fully charged upon pick up, but cannot guarantee how long it will last. 

OPTIONS 

- generators Available for rent for $20.00/ day plus taxes

- Solar Recharge Panel with Extra RV Battery $20.00 day plus taxes 

 

 

 

 

SMOKING

No smoking is allowed in the rental unit. You will LOOSE your damage deposit if smoking is detected. Please keep windows and doors closed near camp fires.

 

PETS

We love pets and do allow them in the units, but remember you are responsible for proper cleanup, and there is NO trace of your pet. Pet Hair, food, or any trace of pets in RVs will result in 100% LOSS of your Damage Deposit to properly clean units for our next guests. 

 

RENTER AGE

The renter must be minimum 21 years of age, and have a VALID drivers license . the name on the contract is 100% responsible for the RV and insuring unit is properly hooked up and towed. 

 

TOWING

Your tow vehicle must have an adequate tow rating.Please inquire with us prior to booking. A Class III 2"X2" hitch receiver is required on your tow vehicle. We will provide a hitch platform complete with  2 5/16" ball  and/ or load-levelling hitch with stabilizer bars to fit a 2" X 2" receiver.

All our  travel trailers require a 7-pole RV style wiring receptacle on your tow vehicle. An electric brake controller will also be required on your tow vehicle. Please make sure these are all in working order before pick up. We can provide towing mirrors if required.

NONE of our units have hitches for towing boats, golf cart trailers , etc...