2020 COVID-19 precautions. please note that our clients and staff health and safety are our #1 priority. We may require EXTRA time in between rentals to clean and sanitize.
NO MINIMUM rental nights required on Most UNITS
- A minimum of $500.00 (or full payment) booking deposit for ALL BOOKINGS due at time of booking. (Pre Authorized Damage Deposit $750 for motorhomes, and $1500 for all boats is required upon pick up).
No unit will be reserved until deposit has been received. Payment can be made by credit card ( Visa & Mastercard ) ,Cash, or E Transfer payable to "Eagle Ridge Holdings Ltd."
The booking deposit will be applied to the rental account balance. The Pre Authorized deposit will be released upon return and inspection of the RV returned on time, undamaged , clean, equipment complete and holding tanks empty.
Damage deposit will be released within 3-5 days of return of the RV unless damages caused by renter need to be completed. If there are any damage, any remaining Damage deposit will not be refunded until the repairs are completed and costed.
RENTAL CONTRACT PAYMENT
Full payment of rental contract is required 30 days prior to pick up date. The booking / damage deposit is separate from the rental amount and not to be considered as part payment of rental contract.
If payment is not received 30 days prior to pick up date, the reservation will be cancelled and the booking deposit will be forfeited. Payment can be made by credit card ( Visa & Mastercard ) ,cash , cheque or wire transfer payable to "Eagle Ridge Holdings Ltd."
Eagle Ridge Rentals makes every attempt possible to provide the best quality RVs. As rentals Units are out, Life can happen where RVs are in operable due to damaged or broken by Accidents, acts of nature, etc... Eagle Ridge at our discretion may have to replace or at last resort cancel a booking.
If a booking is cancelled in the period shown, the amount payable to the renter is: (Any / All changes/ cancellations to invoice MUST be done in writing via email). Minimum cancellation fee is $50.00.
31+ days prior to pick up 80% of the paid amount
30 - 16 days prior to pick up 50% of the rental amount
15 days or less prior to pick up 0% of the rental amount
PICK UP TIMES
Pick up or delivery times of units is between 1:00 – 5:00 pm on the first day of rental period, unless other arrangements are discussed. If the unit has been returned earlier by the previous renter, arrangements may be made for earlier pick up. Please allow for 1 hour for instructions, hookup and paperwork. Please note that sometimes the unexpected can and will happen to cause a late drop off / delivery or pick up. Please be courteous for our next guests.
The unit MUST be returned by 11:00 am on the return day of rental. Late Fees WILL be assessed and charged accordingly from your damage deposit. We would ask that you the renter call or make arrangements 24 hours before return date to avoid any delays in returning the unit. There will be no refunds for early return.
We supply an operations manual with each rental unit that describes the operation of the unit. The renter is responsible for reading the operation manual. If there is a problem with the operation of any component or not sure of the operation of the component, please contact us immediately by phone.
Each unit is supplied with a roll-out awning for your enjoyment. Please be very careful when leaving the awning out when you're away from the campsite. It is strongly recommend rolling the awning up when going away or during the night. The awning is covered under insurance, but you will be responsible for the deductible, so use with caution.
CLEAN UP/ Lost Keys
Unit must be returned the same clean condition inside and out that you picked up your rental unit to AVOID cleaning charges of $150.00 minimum.
If holding tanks are not emptied upon return, you will be charged $100.00 disposal fee.
Lost Keys are charged $120.00 for replacement.
Rental charges are based on the number of nights the unit is booked for.
If any repairs are required while travelling, the renter can spend a maximum of $100 without notifying Eagle Ridge Rentals. The renter will be reimbursed for repairs upon return of the unit. Receipts must be submitted for reimbursement.
If an accident occurs, a police report must be filled out. There is copy of the registration for the unit located in the operations manual. You are responsible for the RV while in your possession. Any / All damage tickets / fines/ etc... will be billed accordingly to the renter on the contract at cost plus 50% admin fee.
Each unit carries a $750 ( $750 for motorhomes) deductible on the insurance policy with SGI. The renter will be responsible for the deductible in the event of any accident. Eagle Ridge Holdings Ltd. carries a $200,000 liability in the event of any serious accident. The insurance policy covers the rental unit only and does not cover any personal belongings, nor personal coverage. The motorhome windshield is not covered under our insurance and you will be responsible for any serious damage. Cost of replacement of windshield is $600.00 so we recommend you purchase our $0 deductible package for $125.00.
We strongly recommend a campsite with electrical service. We will ensure that your battery is fully charged upon pick up, but cannot guarantee how long it will last.
- generators Available for rent for $30.00/ day plus taxes
- Solar Recharge Panel with Extra RV Battery $25.00 day plus taxes
No smoking is allowed in the rental unit. You will LOOSE your damage deposit if smoking is detected. Please keep windows and doors closed near camp fires.
We love pets and do allow them in the units for a $25 fee, but remember you are responsible for proper cleanup, and there is NO trace of your pet. Pet Hair, food, or any trace of pets in RVs will result in 100% LOSS of your Damage Deposit to properly clean units for our next guests.
The renter must be minimum 21 years of age, and have a VALID drivers license . the name on the contract is 100% responsible for the RV and insuring unit is properly hooked up and towed.
Your tow vehicle must have an adequate tow rating.Please inquire with us prior to booking. A Class III 2"X2" hitch receiver is required on your tow vehicle. We will provide a hitch platform complete with 2 5/16" ball and/ or load-levelling hitch with stabilizer bars to fit a 2" X 2" receiver.
All our travel trailers require a 7-pole RV style wiring receptacle on your tow vehicle. An electric brake controller will also be required on your tow vehicle. Please make sure these are all in working order before pick up. We can provide towing mirrors if required.
NONE of our units have hitches for towing boats, golf cart trailers , etc...